How do I order products from your company?

You can browse our virtual aisles and find what you love, add it to your cart and continue with the purchasing process.

Can I pay by credit card?

Yes, we are also working on Pay Overtime Option. Check back with us monthly for updates.

We accept Mastercard, Visa, Discover Card and American Express. We also accept PAYPAL

Please allow 24-48 hours for processing and typically 5-7 business days to receive your order

Who should I call if I have problems with my order?

If you have received your order or it has been confirmed that your order was delivered and you can’t find your order, contact:

You have 2 options text 404-698-6954 or Email terrellellis@prmyofficial.com , Subject Line Order and Order Number

If your order is running behind schedule, please contact the carrier and use tracking number for updated information

Do you have a return policy?

Policy for Hair Units, Wig’s and Hair Extension’s

We do not give automatic exchange’s or refund’s

You have 30 days from the date of purchase to receive a refund on a purchase

Reasons you would return hair unit, wig or hair extensions: Excessive shedding of hair

You must first fill out refund request form and take a picture of defected item and send picture to to terrellellis@prmyofficial.com.

We will review the picture of your item and decide if it was a damage on your behalf or manufacturer’s defect.

From there you have 2 options if it is a manufacturer’s defect:

1. Full Refund or New Hair Unit, Wig or Hair Extensions

If you request a refund, the refund will be submitted back to PAYPAL or CREDIT CARD

Tools

We do not give automatic exchange’s or refund’s

You have 30 days from the date of purchase to receive a refund on a purchase

We request that you fill out a refund request form and take pictures of the tool defected

Send the pictures to terrellellis@prmyofficial.com

We will review pictures and make a decision if it was a customer damage or manufacturer defect

You will receive a decision within 24 hours

If refund is the decision, you will receive a refund back to your credit card account or PAYPAL Account

Products

We do not give refunds on products, we will replace the product

No exchange for a different product, product must be the exact product purchased

Apparel

We do not give automatic exchange’s or refund’s

You have 30 days from the date of purchase to receive a refund on a purchase

We request that you fill out a refund request form and take pictures of the tool defected

Send the pictures to terrellellis@prmyofficial.com

We will review pictures and make a decision if it was a customer damage or manufacturer defect

You will receive a decision within 24 hours

If refund is the decision, you will receive a refund back to your credit card account or PAYPAL Account